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UX practitioners' task list

 The IA institute published their 2009 salary survey. What I found interesting is the task statistics they present.  I meet many people who ask me about the task list of a UX designer. Some of them are junior designers some are managers that are considering a UX practitioner on board. I usually hesitate with the answer. UX is a wide variety of tasks; the exact combination depends on the person fulfilling the position, the specific product and, of course, the company including its culture and other professionals available.

That is a very general answer, a genuine one but not so helpful… The statistics from the IA survey may give a good example of the variety I’m talking about. Here is my summary of it.

The survey asked about the time dedicated for a task, interestingly enough, none of the tasks received a score of “this is all what I do”, meaning no UX practitioner is devoting her time to one primary task, it is always a list of tasks. Frequent answer for most tasks was “occasionally (not every day)”.

So what do we do most of our time?

Task

Score*

Wireframing/Sitemaps/Process flows

61

Interaction design

55

Strategic work
(business models, high-level categorization, scenario development, life cycle assessment)

45

Other user research

41

Audience definitions/Persona development

38

Usability testing

36

Project management

36

Graphic/interface design

31

Content management/strategy

30

Staff training/recruiting/team management

27

General business consulting

26

Travel

25

Taxonomy development (thesauri, metadata, controlled vocabularies, etc.)

25

Marketing/proposal writing

23

Content generation/copywriting

22

Business administration/operations (non-IA)

21

General IT consulting

13

IT integration/programming

12

Database design

9

*Score is a weighted combination of number of responders and time they spend on a task (this is my score you can see original numbers in the Survey report)

Although the survey provided quite a long list of tasks, many people felt it is not exhaustive and added more tasks under the “other” category:

  • Building and documenting the internal design research practice
  • Business requirements, functional specification creation
  • Business semantic and metadata management
  • Collaboration and knowledge sharing
  • Contextual inquiry, survey analysis, search data analysis
  • Evangelizing user experience research findings and recommendations
  • Meeting with clients to review current work and understand business requirements.
  • Presenting (ideas, lectures, etc)
  • Prototypes development, product roadmaps
  • Prototyping
  • Qualitative data analysis
  • Report generation
  • Requirements gathering, requirements management, use cases
  • Research
  • Review the work of development teams for compliance with corporate design standards
  • Specification writing, design reviews
  • UI implementation
  • Writing use cases and stories for agile product development
  • Business analysis, requirements development, QA, testing
  • Content and/or competitive assessments
  • Domain modeling, evangelism, workshops, meetings
  • Evangelism - communication - selling IA
  • Evangelizing strategy
  • Front-end development, production, document creation - style guide, spec creation, gathering and defining requirements
  • Internal education
  • Managing internal (customer) relationships
  • Presentation creation
  • Problem solving
  • Product management
  • Product strategy and management
  • Project-specific problem-solving; internal consults
  • Social media: strategy and monitoring
  • Writing reports

55 of the 431 responders added more tasks - it is a large number suggesting the need for more task options was significant.

It is important to note that this is probably a good picture of the current situation (mainly in the US – about 70% of responders), but not necessarily the desired one…

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